f999 Privacy Policy

1. Introduction and Applicability

This privacy policy has been established by the authority operating f999's online gaming and betting platform. It applies equally to every individual who uses f999's website, mobile application, and related services.

By creating an account on f999 or using this platform, you confirm that you have read this document in full and agreed to the terms set out herein. This policy must be read together with the Terms and Conditions, as both form the basis for managing your account.

Anyone under the age of 21 is prohibited from using any of f999's services. We enforce this requirement through an identity verification process.

2. Information We Collect

f999 collects only the information necessary to provide services, manage accounts, and ensure security. The categories of information collected are listed below:

2.1 Registration and Identity Information

2.2 Financial Transaction Information

2.3 Technical Information

3. Purpose of Information Use

f999 uses collected information for specific and limited purposes. Information is never sold or exchanged with third-party advertisers.

Purpose	Type of Information Used
Account creation and verification	Identity, date of birth, mobile number
Transaction processing	Financial information, mobile banking number
Fraud prevention and security	IP address, device information, session logs
Providing customer support	Contact information, account history
Ensuring responsible gaming	Play history, limit-setting information
Platform development and analysis	Technical information, usage patterns

f999 never sells your information to third-party advertisers. However, limited information may be shared with technology service providers, payment processors, and KYC verification partners — solely as required to operate the service.

4. Data Security Measures

f999 has implemented up-to-date technical measures to protect user information. The platform uses SSL encryption, which keeps all data transmitted between your browser and our servers secure.

4.1 Technical Security

Our server infrastructure is protected through firewalls, intrusion detection systems, and regular security audits. An additional layer of encryption is applied to the storage of financial information.

4.2 Access Control

Your personal information can only be accessed by staff members who require it for their work. Every access is logged and reviewed regularly.

4.3 User Responsibilities

It is your responsibility to keep your account password confidential and to log out after using an unfamiliar device. If you notice any suspicious activity, contact f999 immediately via 24/7 live chat or email support.

5. Cookies and Tracking Technology

The f999 website and app use cookies and similar technologies. These help improve the user experience, keep sessions active, and analyse platform performance.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functioning of the platform.
• Analytics Cookies: Measure time spent on each page to help improve the platform.
• Preference Cookies: Remember language and display preferences so your next visit is easier.

5.2 Managing Cookies

You can disable cookies from your browser settings. However, disabling essential cookies may cause some f999 services to not function properly.

6. Sharing Information with Third Parties

f999 does not sell or freely distribute user information to third parties. However, limited information may need to be shared in specific circumstances:

6.1 Service Partners

The information required to complete transactions is shared with bKash, Nagad, Rocket, and Upay for payment processing. These partners have their own privacy policies.

6.2 Legal Requirements

f999 is obligated to provide information in accordance with the applicable laws of Bangladesh or a valid order from a competent authority. In such cases, f999 will provide the necessary information following due legal process.

6.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred to the new authority. f999 will notify users before any such change.

7. User Rights

Every user registered on f999 has the following rights regarding their personal information:

f999 generally aims to respond to requests to exercise these rights within 30 working days. Self-imposed limits described in the Responsible Gaming guidelines apply equally to both service access and personal information management.

8. Data Retention Period

f999 retains user information for a defined period. All information is maintained while the account is active. Even after an account is closed, financial transaction records must be retained for a set number of years as required by law.

Technical log files are generally kept for a short period, unless a security investigation requires longer retention. Marketing preference data can be deleted at any time upon your request.

9. Protection of Minors

All f999 services are exclusively for persons aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21. Age verification is mandatory at the time of registration.

If a minor's information has entered our system by mistake, the relevant account will be closed immediately and the information deleted. If a parent or anyone else becomes aware of such a situation, they are requested to notify our support team.

10. Changes to the Privacy Policy

f999 reserves the right to update this privacy policy as needed. If any significant changes are made, a notification will be sent to the registered mobile number or email address. The date of the latest update will always be displayed at the top of this page.

Continued use of f999 after any changes will be considered as your acceptance of the updated policy. We therefore recommend checking this page regularly. Further information related to this policy can be found on the About Us page, which describes f999's operations and values.

11. Contact for Privacy Matters

If you have any questions, concerns, or requests regarding this privacy policy, please contact f999's support team. Support is available in Bengali and English 24 hours a day, 7 days a week.

For detailed questions about privacy matters, our Frequently Asked Questions (FAQ) page may also be helpful, where answers to common questions about accounts, payments, and security are provided.