For Ages 21+

f999 Responsible Gambling

Gambling should be for fun — not a way to cope with stress. f999 wants every member to play with awareness and within their own limits.

21+ Age Limit
24/7 Live Chat Support
Self-Exclusion Take a break yourself

Gambling is entertainment, not a burden

Online betting and casino games are an enjoyable form of entertainment for many people. But when it becomes a regular habit and starts affecting other areas of life — family, work, financial stability — it is important to take notice. At f999, we believe that responsible gambling is the foundation of a happy and healthy long-term experience.

The terms and conditions on our platform clearly set out the responsible gambling policy. Every member must be at least 21 years old and must play within their own financial means. Betting should be seen as a cost of entertainment, not as a way to earn money.

f999 provides several self-control tools to help you manage your level of play. From deposit limits to temporary breaks or full self-exclusion — every option is in your hands. For any questions about these, you will find detailed answers on our FAQ page.

Remember: placing more bets to try to recover money you have lost is never the right decision. Each game result is determined independently — previous losses or wins do not affect future outcomes.

21+

Age Limit — Not Below 21

The minimum age to register at f999 and take part in any casino or betting activity is 21. Participation by minors is strictly prohibited. Providing proof of age during account verification is mandatory. f999 reserves the right to suspend an account when necessary.

Tools for Setting Your Limits

f999 gives you several practical options so you can control your own level of play.

Deposit Limit

Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately; a waiting period applies for increasing it.

Financial Protection
Temporary Break (Cool-off)

Pause your account for 24 hours up to 30 days. No betting or deposits are allowed during the break, but your account balance remains safe.

Short-Term Break
Self-Exclusion

Choose self-exclusion if you want to close your account for a longer period or permanently. Once this option is active, the account cannot be reopened before the set period ends.

Long-Term Protection
Session Time Limit

Decide in advance how long you will play in one session. An automatic alert is sent when the set time is up. Avoiding long sessions reduces mental fatigue.

Time Management
Loss Limit

Set the maximum loss you are willing to accept in a given period. When that limit is reached, the session stops automatically and losses do not increase further.

Loss Control
Support Team Assistance

If you want to change any settings or are unsure about your account limits, contact the support team via 24/7 live chat or email — assistance is available in both Bengali and English.

Immediate Assistance

Check Yourself

Ask yourself the questions below. If the answer to one or more is "yes", consider taking a break or seeking help.

  • Are you betting beyond your budget — that is, using money meant for essential family expenses?
  • Are you placing bigger and bigger bets repeatedly to try to recover money you have lost?
  • Are you neglecting work, studies, or family responsibilities in order to gamble?
  • Are you lying to or hiding information from people close to you about how much you bet or play?
  • Do you feel restless, irritable, or anxious when you cannot gamble?
  • Are you taking on debt or selling assets to keep gambling?
  • Have you tried to stop gambling but failed repeatedly?

Warning Signs

Gambling addiction develops gradually. If you notice these signs in yourself or someone close to you, act quickly.

Signs of Financial Difficulty

Unnecessary debt, unpaid bills, inability to meet the family's needs — these are direct signals that gambling has gone out of control.

Social Withdrawal

Growing distance from friends and family, damaged relationships, and spending time alone online are concerning signs.

Emotional Changes

Rapid mood swings, increased anxiety, inability to sleep, and intense distress after a loss — these are changes worth paying attention to.

Uncontrolled Time Spent

Playing for hours on end without stopping, or deciding to take a break but being unable to — this indicates behaviour that has gone beyond normal habit.

How to Get Help

Asking for help takes courage. Use the options below.

f999 Live Chat Support

Our support team is available 24 hours a day, 7 days a week to help you in Bengali. Contact us directly via live chat to set account limits, request self-exclusion, or ask any question.

Immediate
Email Support

Contact us by email to share more details or submit an account-related request. Our support address is: [email protected] — responses are provided in both Bengali and English.

Detailed Assistance
Family and Close Ones

Open up about the problem to a trusted family member. Support and monitoring from someone close to you is one of the most effective steps in dealing with the issue.

Family Support
Professional Counselling

Seek help from a mental health specialist or behavioural therapist. In Bangladesh, many government and private mental health services are available free of charge or at low cost.

Professional Support
Self-Exclusion Request

If you want to remove yourself completely, inform the f999 support team. Based on your request, your account will be closed for a set period or permanently, and no marketing messages will be sent to you during that time.

Permanent Protection

f999's Commitment

f999 believes that creating a responsible gambling environment is not the member's responsibility alone — it is equally ours. That is why we are committed to supporting every member with technical tools, active support, and clear information.

Our privacy policy details how your information is kept secure, and no personal information is disclosed when you use responsible gambling tools. We never send any promotional communication that could reach self-excluded members.

We follow strict age verification procedures to protect minors. If you believe there is a possibility that a minor has access to a member's account, notify our support team immediately — you can also ask for advice on using parental control software.

Remember: if you feel more anxious than happy while playing, that is a signal to stop. f999 is always here for you — not only to win, but to stay safe.

Questions and Answers about Responsible Gambling

Find answers to common questions below.

No. Your account balance remains safe when you self-exclude. You can withdraw it after the break period ends or by contacting the support team. The minimum withdrawal amount is ৳500.

A deposit limit takes effect immediately once set. However, increasing a limit requires a waiting period — this helps avoid decisions made in the heat of the moment. Reducing a limit takes effect immediately.

No. The minimum age to open an account and take part in any betting or casino activity at f999 is 21. If age cannot be verified during the verification process, the account will be suspended or closed.

First, talk to them openly without judgement. Let them know about professional counselling services. If they are an f999 member, you can inform our support team — we can take the necessary steps regarding the account in question.

Once a fixed-term self-exclusion period ends, the account can be reactivated through the support team. For permanent self-exclusion, the account is closed for good. In either case, give yourself enough time and do not rush.

No. A gambling problem can affect anyone regardless of income. The key issue is losing control over gambling — not the amount of money involved. Emotional and social effects can appear before financial losses become obvious.

Learn More

About Us

Learn how f999 works, our values, and the range of services we offer.
Terms and Conditions

Read the full terms covering account use, bonuses, and payments.
Privacy Policy

Find out how your personal information is collected and kept secure.
FAQ

Find detailed answers to the most frequently asked questions here.